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Common Questions

Common GenTeal Questions
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Common Questions about GenTeal
Have questions? Find answers to the most commonly asked questions about GenTeal® below.
What are the different GenTeal® products available?
GenTeal® Mild Drops
GenTeal® Mild to Moderate Drops
GenTeal® GelDrops
GenTeal® Gel
GenTeal® PM Ointment

All GenTeal products are over-the-counter (OTC) medications. There are different formulations available based on the severity of your symptoms (mild, moderate, or severe). GenTeal products provide advanced hydration for dry eye symptom relief.

What are GenTeal products used to treat?
All GenTeal products are used to treat "dry eye" in varying degrees of severity.

How do I use the medication?
GenTeal Mild and Mild to Moderate Drops:

First, it's important to wash your hands before touching your eyes.
Tilt your head back or lie down on a bed. Looking upward, gently pull the lower eyelid away from your eye.
Hold the dropper above your eye and squeeze the bottle. Be sure the dropper tip does not touch anything, including your eye.
Release your eyelid and blink 5 times. If your vision is blurry, keep blinking to spread the drop over your eye. Use as often as needed.

If you wear contact lenses, please remove them before using GenTeal. Do not reinsert the contact lenses for at least 10 minutes.

GenTeal GelDrops

First, it's important to wash your hands before touching your eyes.
Tilt your head back or lie down on a bed. Looking upward, gently pull the lower eyelid away from your eye.
Hold the dropper above your eye and squeeze the bottle. Be sure the dropper tip does not touch anything, including your eye.
Release your eyelid and blink 5 times. If your vision is blurry, keep blinking to spread the drop over your eye. Use as often as needed.

Incorrect application can sometimes result in blurred vision. This side effect can often be avoided by applying the correct amount of GenTeal. Please follow these instructions for best results.

If you wear contact lenses, please remove them before using GenTeal. Do not reinsert the contact lenses for at least 10 minutes.

GenTeal Gel:

First, it's important to wash your hands before touching your eyes.
Tilt your head back or lie down on a bed. Looking upward, gently pull the lower eyelid away from your eye.
Apply a small amount of product to the inside of the eyelid. Be sure the dropper tip does not touch anything, including your eye.
Blink 10 times to spread the product over your eye. If your vision blurs, keep blinking until the product spreads completely. Use as often as needed.

Incorrect application can sometimes result in blurred vision. This side effect can often be avoided by applying the correct amount of GenTeal. Please follow these instructions for best results.

If you wear contact lenses, please remove them before using GenTeal. Do not reinsert the contact lenses for at least 10 minutes.

GenTeal PM Ointment

First, it's important to wash your hands before touching your eyes.
Tilt your head back or lie down on a bed. Looking upward, gently pull the lower eyelid away from your eye.
Apply a small amount (1/4 inch) of product to the inside of the eyelid. Be sure the dropper tip does not touch anything, including your eye.
Blink 10 times to spread the product over your eye. If your vision blurs, keep blinking until the product spreads completely. Use as often as needed.

Incorrect application can sometimes result in blurred vision. This side effect can often be avoided by applying the correct amount of GenTeal. Please follow these instructions for best results.

If you wear contact lenses, please remove them before using GenTeal. Do not reinsert the contact lenses for at least 10 minutes.

Which stores carry GenTeal products?
GenTeal products can be found in major retail stores, supermarkets, and independently-owned pharmacies throughout the country. If you cannot find GenTeal in your store, you can order it from your local pharmacy. You might also tell your pharmacy that you will be purchasing a particular GenTeal product on a regular basis, and ask if they could keep it in stock for you.

Find where GenTeal is sold near you.

How much does GenTeal cost?
Prices vary. It is best to check the store of your choice.

What should I do if the bottle or tube becomes clogged?
Try squeezing the bottle and then releasing it. This will allow air back into the bottle, and should unclog it. Please remember not to touch the tip of the bottle or use a sharp object like a safety pin to unclog the bottle, which can cause contamination.

If you are using GenTeal Gel or GenTeal PM Ointment: Make sure the tube is upside down. Gently squeeze the tube to release a small amount of medication and then squeeze again; the medication will hang down from the opening of the tube. Let the medication touch the inside of the eye’s lower lid. The medication will drop off into the eye area.

Does GenTeal normally have an odor?
No, it does not have an odor.

How should GenTeal be stored?
GenTeal Mild Drops should be stored between 15° - 30° C (59° - 86° F).
GenTeal Mild to Moderate Drops should be stored between 15° - 30° C (59° - 86° F).
GenTeal GelDrops should be stored between 15° - 30° C (59° - 86° F).
GenTeal Gel should be stored between 15° - 30° C (59° - 86° F).
GenTeal PM Ointment should be stored between 15° - 30° C (59° - 86° F).
What are the side effects of GenTeal?
GenTeal is generally well tolerated, but as with other lubricating artificial tear products, temporary stinging, burning, and/or local irritation may occur.

When should I see a doctor?
Stop using GenTeal products and see a doctor if you experience any of the following for more than 72 hours:

Eye pain Changes in vision Redness Irritation Worsened condition

Can I use GenTeal with other medications?
There are no known drug interactions. Allow 5 minutes between uses when using other eye medications.

Can I continue to wear my contact lenses while using GenTeal?
Yes. You should wait ten minutes after applying GenTeal before reinserting contact lenses.

Who should not use GenTeal?
Anyone with known hypersensitivity to any of the ingredients:

GenTeal Mild Active ingredient: Hypromellose, 0.2% Inactive ingredients: Boric acid, calcium chloride dihydrate, GenAqua™ (sodium perborate), phosphonic acid, potassium chloride, purified water, sodium chloride
GenTeal Moderate Active ingredient: Hypromellose, 0.3% Inactive ingredients: Boric acid, GenAqua™ (sodium perborate), phosphonic acid, potassium chloride, purified water, sodium chloride
GenTeal GelDrops Active ingredients: Carboxymethylcellulose sodium, 0.25% and Hypromellose, 0.3% Inactive ingredients: Boric acid, calcium chloride dihydrate, citric acid monohydrate, GenAqua™ (sodium perborate), magnesium chloride hexahydrate, phosphoric acid, potassium chloride, purified water, sodium chloride
GenTeal Gel Active ingredient: Hypromellose, 0.3% Inactive ingredients: Carbopol 980, GenAqua™ (sodium perborate), phosphonic acid, purified water, sodium hydroxide, sorbitol
GenTeal PM Ointment Active ingredients: Mineral Oil, 15% and white Petrolatum, 85% Inactive ingredients: No inactive ingredients Back to Top
Does GenTeal contain latex, gelatin, gluten or soy?
GenTeal products do not contain latex, gelatin, gluten or soy.

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Can I stop taking GenTeal if I feel better?
Yes, use GenTeal only as needed, or as directed by your healthcare provider.

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Is GenTeal safe for children?
GenTeal has not been tested for use in children.

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Is GenTeal safe to use while pregnant or breastfeeding?
GenTeal has not been tested or evaluated for use in pregnant or breastfeeding women.

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Learn about the symptoms, causes, and treatment options for dry eye.